Contact Us
We're here to help with your Denim Tears experience
Visit Our Store
847 Madison AvenueNew York, NY 10021
United States
Email Support
General Inquiries:
[email protected]
Returns & Exchanges:
[email protected]
Wholesale Inquiries:
[email protected]
Phone Support
Customer Service:
+1-212-555-0147
Order Status:
+1-212-555-0148
Technical Support:
+1-212-555-0149
Business Hours
Customer Service:
Mon-Fri: 9:00 AM - 8:00 PM EST
Sat-Sun: 10:00 AM - 6:00 PM EST
Store Hours:
Mon-Sat: 10:00 AM - 9:00 PM EST
Sunday: 12:00 PM - 7:00 PM EST
Contact by Department
Customer Service
Order inquiries, account assistance, general questions
Returns & Exchanges
Return authorization, exchange requests, refund status
Shipping & Orders
Delivery tracking, shipping updates, order modifications
Wholesale Inquiries
Bulk orders, retailer partnerships, B2B accounts
Press & Media
Media inquiries, press releases, collaboration requests
Technical Support
Website issues, payment problems, account access
Response Times
Email Inquiries
We typically respond within 24 hours during business days
Phone Support
Average wait time is under 3 minutes during business hours
Return Processing
Returns are processed within 5-7 business days of receipt
Before You Contact Us
Order Issues
Have your order number ready for faster assistance
Size Questions
Check our detailed size guide before reaching out
Shipping Inquiries
Track your package using the provided tracking number
Payment Problems
Check your payment method and billing address first